Once a business grows beyond just the owner, employee management becomes an incredibly important aspect of ownership.
Usually, 大公司开始发展人力资源部门，专注于员工管理的不同方面——但是, what is it that HR professionals do? And, how can their presence benefit a small business?
我们与佛罗里达资本银行人力资源总监帕梅拉·戴维斯坐下来，真正了解作为一名人力资源专业人士意味着什么, and what benefits they bring to small businesses.
FLCB: What are some of your key responsibilities as an HR professional?
PD: Some key responsibilities include employee relations, benefits, compensation, employment law, compliance, recruitment, onboarding, training, and employee engagement.
FLCB:作为一名人力资源专业人士，最困难的部分是什么?
PD: The realization that a poor hiring decision was made; knowing that an employee is a good person with a strong work ethic but they don’t have the knowledge, skills, or abilities to do the job for which they were hired. Poor hiring decisions can cripple a small business. 应该在面试和招聘过程中投入大量时间，以确保聘用到合适的人. Onboarding and training are also critical to success.
FLCB: What is a misconception some may have regarding HR roles?
PD: 一些员工认为人力资源专业人员就像警察或执法者, and they become uncomfortable in their presence. HR professionals serve as a bridge between employees and senior managers, and they want employees to have fun at work and be happy on the job. They are not trying to catch employees doing something wrong.
FLCB: Are there any legal benefits to hiring an HR representative?
PD: 企业必须确保他们遵守所有相关的法律法规，人力资源代表必须具备歧视性做法和薪酬法律等领域的专业知识. 这可以避免昂贵的罚款和诉讼，并避免损害企业声誉的风险.
FLCB:企业主在雇佣人力资源专业人员时应该注意什么?
PD: Prior HR work experience, preferably in same or similar industry, and HR education and/or certification. 小企业主也需要一个能与员工沟通的有效沟通者, senior managers, applicants, vendors, directors, and customers; and the right person must have sound ethics and judgment to handle sensitive and confidential situations and information.
FLCB:在什么情况下，你会建议小企业主雇佣人力资源助理或人力资源经理?
PD: From the very beginning, 公司中需要有人被指定来制定招聘方面的关键战略人力资源相关决策, compensation, benefits, etc. This is likely the business owner, 但也可能是首席财务官或团队中另一位值得信赖的成员. 这个人可能能够处理人力资源职能，直到公司规模达到30 - 50名员工, but this depends on many factors.
在接到投诉后试图解决两名员工之间的冲突, 调查揭示了两个完全不同的版本，这也是这项工作的一个难点.
FLCB: How can small business owners handle HR effectively by themselves?
PD: 在没有内部专业人员的情况下，企业所有者可以利用许多外部资源来处理人力资源职能. 随着皇冠正版APP下载的启动，花时间在人力资源问题和计划上. 创造符合联邦、州和地方法律的就业和安全实践. Using an HR consultant is advised; the consultant can provide education on basic employment laws and help guide process. 考虑将薪资外包，并利用人力资源服务来限制空缺职位的申请者. 使用薪资供应商和其他人力资源相关供应商来帮助制定决策并遵守法律. The Society for Human Resource Management (SHRM) can help; SHRM provides articles and webinars and other online tools specific to small business needs.
FLCB: What is the biggest benefit of having an HR pro as an employee?
PD: 企业所有者不需要直接参与耗时的人力资源职能，而是可以专注于增加收入和发展皇冠正版APP下载.
The decision to hire an HR professional includes many considerations. 虽然员工管理的某些方面可以由企业所有者来处理, 专家建议，一个发达的人力资源部门将能够支持企业的发展, giving employee management the attention it needs.